We are delighted to announce the addition of more power to our regional network and customer-solutions with the opening of the FLS Chartering Desk.
This centralised desk will be headed by Sven Höhle who has been with FLS for more than 6 years and brings a wealth of chartering experience. Our engineer, Mr Hung, will support the chartering desk with technical knowledge.
The Chartering Desk provides commercial and technical risk assessment, project quotes, negotiates favourable terms and conditions as well as creates stronger synergies and visibility of shipments amongst all our offices. Through increased technical know-how for greater risk mitigation and commercially better solutions that bring clear focus and attention to detail, we fully anticipate this complete chartering solution to improve customer service and experience too.
“The new Chartering Desk enables us to set specific guidelines that optimise communications to reduce time spent on queries and to increase efficiency of processing information. This gives us the edge over others for winning business by offering attention to detail, and, therefore, the right solution to our customers. In the short time the Chartering Desk has been running, we are already seeing a very positive impact.”Torbjörn Larisch, Group CEO, FLS